ProxyHub – General Terms and Conditions / Service Terms
Version: 19 June 2026
Non-binding English translation. The legally binding version of this document is the German original. In the event of any discrepancy, the German version prevails.
Provider: Hodlmayr GmbH, Höhenstr. 10, 70736 Fellbach, Germany, commercial register HRB 780025, Managing Director: Ronny Mütschele, e-mail: support@proxyhub.space.
1. Scope
1.1 These Service Terms apply to the use of the "ProxyHub" service by consumers and business customers (entrepreneurs).
1.2 ProxyHub is a service for the acceptance, capture, temporary storage, digital provision, forwarding, return and destruction of letter mail, as well as for the acceptance, capture, temporary storage and forwarding or return of parcels.
1.3 Deviating terms of the customer do not apply unless the provider expressly agrees to their validity.
1.4 Supplementary terms may apply to individual additional services, in particular premium locations, imprint addresses or addresses for service of process.
2. Definitions
2.1 Customer is the natural or legal person who creates a ProxyHub account and uses the service.
2.2 Recipient is the person, company, department or other designation created by the customer under which mail is accepted within the customer account.
2.3 Receiving address is the address displayed to the customer in the portal under which mail can be accepted for the customer.
2.4 Standard receiving address is a receiving address in which the provider or the provider's designation and/or a customer identifier remains recognizable as part of the addressing.
2.5 Premium location is a special receiving designation provided by the provider, e.g. "Fellbach Business Center, [customer name]", which may only be used within the scope of the contractually permitted use.
2.6 Letter mail means sealed or unsealed envelopes and other letter-like items.
2.7 Parcels are goods consignments, small parcels and parcels within the size and weight limits set by the provider.
2.8 Portal is the technical user interface through which the customer can view mail, place orders and manage account settings.
3. Registration and customer account
3.1 A customer account is required to use ProxyHub.
3.2 When registering, the customer must provide correct and complete information. Changes must be updated in the customer account without undue delay.
3.3 The provider may make the use of certain functions dependent on the customer providing further information, in particular depositing a complete address or, in the case of business customers, submitting business verification documents.
3.4 The customer is obliged to keep access data confidential and to protect the customer account against unauthorized access.
3.5 The provider is entitled to temporarily block a customer account if there are indications of misuse, false information, payment disruptions, security risks or breaches of these terms.
4. Activation of the receiving address
4.1 A receiving address may only be used once it has been activated or displayed in the portal.
4.2 The provider may make activation dependent on the customer depositing a complete address.
4.3 The customer may only use the receiving address in the form specified by the provider.
4.4 Use of the receiving address as an actual residence, place of management, place of business, branch, registered address, tax domicile or comparable legal presence is only permitted if the provider has expressly and separately confirmed this.
4.5 Without a separate agreement, the provision of a receiving address does not establish any tenancy over premises.
5. Special rules for entrepreneurs and companies
5.1 Entrepreneurs and companies are obliged to state their complete company data correctly when using the service.
5.2 The provider may in particular require a commercial register excerpt, trade registration, VAT identification number, proof of authority to represent, as well as the identity and contact details of a responsible contact person.
5.3 When using imprint addresses or addresses for service of process, the provider requires further verification, a separate approval and the additional documents specified by the provider.
5.4 The customer may not use the receiving address to deceive about business premises, branches, places of business, representation relationships or actual business presence.
6. Premium locations
6.1 Premium locations may be provided depending on the tariff or additional booking. Under the current tariff model, premium locations are included in the Premium and Business tariffs and can be booked as a paid add-on in the Advanced tariff.
6.2 Premium locations serve exclusively as a special receiving designation for mail. They do not establish any separate physical unit, branch, place of business or place of management of the customer.
6.3 The customer may not use premium locations in such a way that third parties are given the incorrect impression that the customer has its own premises, its own branch, its own staff or an actual operational presence there.
6.4 Use of a premium location as an imprint address, address for service of process, registered address, seat, place of management or place of business is not permitted without separate activation.
6.5 The provider is entitled to refuse, block or terminate the use of a premium location if the use appears legally questionable, is abusive or if verification documents are not provided.
6.6 The provider may require additional verification in the event of irregularities, recognizable use in external business dealings, or other legitimate cause. There is no entitlement to the provision of a specific premium location unless expressly agreed otherwise.
7. Imprint address / address for service of process
7.1 The use of ProxyHub as an imprint address, address for service of process, registered address or official business address is not permitted without a separate agreement.
7.2 A corresponding additional module only becomes effective once the provider has expressly activated it and confirmed the required verification documents, powers of attorney and additional terms.
7.3 The term "registered office" (Firmensitz) is not a component of the services under these terms. Use as a place of management, tax domicile or actual branch is not provided by ProxyHub.
8. Acceptance of mail
8.1 The provider accepts mail for the customer provided it is properly addressed, corresponds to the permitted formats and no grounds for exclusion exist.
8.2 There is in particular no obligation to accept mail in the case of unclear or incorrect addressing, lack of assignability, exceeding of permissible dimensions or weights, suspicion of prohibited contents, cash-on-delivery items, dangerous goods, perishable goods, live animals, weapons, narcotics or other prohibited items, as well as mail whose acceptance is unreasonable for the provider.
8.3 Non-assignable mail may be rejected or returned to the sender.
8.4 The provider is not obliged to collect mail from third parties.
9. Capture and notification
9.1 Incoming mail is captured where possible and displayed to the customer in the portal.
9.2 For letters, the provider may capture the envelope and provide it as an image.
9.3 For parcels, the provider may in particular capture dimensions, weight, external condition and photos.
9.4 The customer is notified electronically of new mail. The customer remains obliged to check the portal regularly.
10. Opening and scanning of letters
10.1 Letters are only opened if the customer places an express order to do so.
10.2 Unless otherwise specified, the order to open and scan comprises opening the letter, digitizing the content and providing the digital copy in the portal.
10.3 The provider is entitled to refuse opening if the item is evidently not intended for the customer, if highly personal or particularly sensitive content could be affected, or if other legal or factual concerns exist.
10.4 Parcels are not opened unless, exceptionally, a statutory or official obligation exists or the provider is entitled or obliged to open them to avert danger.
10.5 The customer is responsible for ensuring that they are authorized to order the opening and scanning.
10.6 The order to open and scan is documented in the portal on a per-item basis. In particular, user, item ID, time and selected action are logged.
11. Destruction of letter mail
11.1 The customer may instruct the provider to destroy letter mail unopened or after digitization.
11.2 Insofar as the customer does not issue any instruction within the agreed storage period, the provider is entitled, after expiry of the period and after prior notification, to destroy letter mail.
11.3 Notification is sent to the e-mail address stored in the customer account. The provider may send several reminders.
11.4 Destruction is carried out in accordance with an internal destruction process that takes account of the protection requirements of the item.
11.5 After destruction of the physical item, digital copies and associated content data may be deleted in accordance with the privacy notice. A limited technical or evidence-related retention remains permissible insofar as a legitimate purpose exists for it.
12. Forwarding of letters
12.1 The customer may order the forwarding of letters to a stored delivery address.
12.2 Forwardings are made to the address specified by the customer. The customer is responsible for the correctness, completeness and permissibility of the delivery address.
12.3 The customer bears postage, shipping costs and agreed service fees.
12.4 For delays, losses or damage within the area of responsibility of the shipping service provider, the provider is liable only in accordance with the liability provision of these terms.
13. Parcels
13.1 Parcels are not opened.
13.2 Parcels are stored for the period specified in the tariff. After expiry of the storage period, the provider may return the parcel to the sender.
13.3 If costs are incurred by the provider through return, storage, redelivery or other processing, the provider may charge these to the customer, provided they were caused by the use of the service and are provided for in the price list or in these terms.
13.4 Parcels are generally not destroyed. Exceptions only come into consideration for non-returnable, dangerous, perishable, obviously worthless or legally non-marketable items, as well as in other cases in which storage or return is unreasonable or impermissible.
13.5 The customer is obliged to have parcels forwarded or returned in good time.
14. Storage periods
14.1 The storage periods result from the respective booked tariff and the price list.
14.2 The period begins with the notification of the customer about the receipt of the item, unless expressly determined otherwise.
14.3 Under the current tariff model, letter mail is stored for 90 days in all tariffs. After expiry of the period, letter mail may be destroyed in accordance with these terms.
14.4 Under the current tariff model, parcels are stored as follows: Flex 7 days, Advanced 7 days, Premium 10 days, Business 10 days. After expiry of the period, parcels may be returned to the sender in accordance with these terms.
14.5 Deviating periods apply only if they have been expressly agreed in the tariff, in the price list or in an individual case.
15. Prices, billing and credit balance
15.1 The prices displayed at the time of booking apply.
15.2 Chargeable individual services are to be paid before execution, unless monthly invoicing has been agreed.
15.3 The customer may, where offered, top up a credit balance and use it to pay for services.
15.4 Credit balances do not bear interest.
15.5 The provider is entitled to offset outstanding claims against an existing credit balance.
15.6 Unused credit is paid out after the end of the contract upon the customer's request, provided no outstanding claims exist. Payout is made by way of a credit note to a payment channel supported by the provider.
15.7 The minimum payout amount is EUR 5.00. If the payable credit is below EUR 5.00, the provider may defer the payout until the minimum payout amount is reached, provided this does not cause the customer any unreasonable disadvantage.
15.8 A payout of bonus credit, starting credit, promotional credit or other credit granted free of charge is excluded, unless expressly agreed otherwise.
15.9 Refunds for purchase-price payments made in Bitcoin (e.g. as a result of a withdrawal), as well as payouts of credit that arose from payments in Bitcoin, are made exclusively in euros (EUR). There is no entitlement to repayment or payout in Bitcoin or any other cryptocurrency.
16. Monthly included services
16.1 Monthly included services apply only for the respective billing period.
16.2 Unused included services lapse at the end of the billing period and are not paid out or carried over.
16.3 There is no entitlement to make up for unused included services.
17. Payment disruptions, blocking and retention
17.1 In the event of chargebacks, failed payments or other payment disruptions, the provider may block the customer account in whole or in part.
17.2 The provider may refuse to perform further chargeable services until outstanding claims have been settled.
17.3 The provider may retain the forwarding or release of mail insofar as it is owed due claims from the same contractual relationship, the retention is proportionate and no overriding legal obligations conflict with it.
17.4 The provider informs the customer of the retention and sets a reasonable deadline for payment or clarification.
17.5 In the case of evidently urgent, official or time-critical mail, the provider will appropriately take the customer's interests into account. In such cases, the provider may require a separate instruction, security or advance payment.
17.6 Statutory rights of retention remain unaffected.
18. Prohibited use and prohibited contents
18.1 The customer may not use ProxyHub for unlawful purposes.
18.2 Excluded are in particular items containing weapons, ammunition, explosives, narcotics or other prohibited substances, counterfeit money, forged documents or unlawful goods, dangerous goods, live animals, perishable goods, content harmful to minors or criminal content, as well as other items whose possession, transport, storage or forwarding is impermissible.
18.3 In the event of suspicion of impermissible contents or abusive use, the provider is entitled to refuse services, block the account, retain mail, require verification and terminate the contract extraordinarily.
18.4 Authorities are involved where there is a legal obligation to do so or where specific circumstances justify it.
19. Customer obligations
19.1 The customer must ensure that mail is correctly addressed.
19.2 The customer must check the portal and their e-mails regularly.
19.3 The customer must ensure that billing and delivery addresses are correct.
19.4 The customer is responsible for the contents, origin, legal permissibility and forwarding of the mail addressed to them.
19.5 The customer may not use the service to deceive about identity, address, branch, business operations or availability.
20. Termination
20.1 Subscriptions may be terminated in accordance with the chosen tariff.
20.2 The right to extraordinary termination for good cause remains unaffected.
20.3 Good cause exists in particular in the case of false information, abusive use, repeated payment disruptions, breaches of usage restrictions, use for unlawful purposes or endangerment of the provider or third parties.
20.4 After the end of the contract, the customer remains obliged to have existing mail forwarded or returned within a period set by the provider. After expiry of the period, the provisions on storage, destruction and return apply accordingly.
21. Liability
21.1 The provider is liable without limitation in cases of intent and gross negligence.
21.2 The provider is liable without limitation for injury to life, body or health.
21.3 In the case of simple negligence, the provider is liable only for the breach of material contractual obligations. In such a case, liability is limited to the foreseeable damage typical for the contract.
21.4 Material contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer regularly relies.
21.5 For damage, delays or losses within the area of responsibility of shipping service providers, the provider is liable only insofar as it is at fault itself.
21.6 The provider is not liable for damage based on false or incomplete information from the customer, incorrect addressing, lack of cooperation, delayed instruction, impermissible mail contents or use of the service contrary to these terms.
21.7 Liability irrespective of fault is excluded insofar as legally permissible. Mandatory statutory liability provisions remain unaffected.
22. Data protection and confidentiality
22.1 The provider processes personal data in accordance with the privacy notice.
22.2 The provider takes appropriate technical and organizational measures to protect mail and content data.
22.3 Employees and other persons involved in processing are bound to confidentiality.
23. Amendments to the terms
23.1 Amendments to these terms for already existing contracts require the consent of the customer, unless otherwise permitted by law.
23.2 The provider may use new or amended terms for future bookings, tariffs or individual orders. The customer will be informed of this in good time and in a reasonable manner.
23.3 The provider's right to discontinue or change services or tariffs for the future remains unaffected, provided existing contractual claims of the customer are preserved.
24. Final provisions
24.1 German law applies.
24.2 Vis-à-vis entrepreneurs, the place of jurisdiction is the seat of the provider, insofar as legally permissible.
24.3 Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.