Answers to the most frequently asked questions.

ProxyHub is a digital mailbox service. You receive a German receiving address where your letters and packages are delivered. We accept them, photograph the envelope, and show you everything in the portal. You decide per shipment what should happen: scan, forward, or destroy.

You register, receive a receiving address, and use it when placing orders. We accept your mail, photograph the envelope, and notify you. You then decide with a click: open and scan, forward, or destroy.

Privacy-conscious online shoppers, digital nomads, frequent travelers, freelancers, and small teams. Everyone who needs a reliable German address without giving away their private address.

Yes. The Flex plan is permanently free. No base fee, no minimum term. You only pay for actions you actually use.

Yes. Your receiving address is always in Germany, but you can access your portal from anywhere in the world and request forwarding.

Yes. You order to your German ProxyHub address and have letters and packages forwarded to Switzerland.

Yes. Same as Switzerland: German receiving address, forwarding to Austria.

Envelopes are photographed immediately upon arrival. Contents are scanned once you trigger the 'Open & Scan' action.

Yes. We scan all pages of the letter content in high resolution.

We currently don't offer pickup. Shipments can be forwarded or destroyed.

You need a valid delivery address in your profile. Forwards are bundled as bulk forwards: up to 10 letters per shipment in the Flex and Advanced plans, up to 25 in Premium. In the Business plan, the number of letters per forward is unlimited.

Your personal receiving address can be found in the dashboard under 'Receive'. It is generated when you create your first recipient.

Letters are stored dry and securely. The storage period depends on your plan (90 days for all plans). After that, we destroy the letters securely and with documentation.

We store packages for at least seven days. If we do not hear from you within this storage period, we return the package to the sender. Any costs incurred will be charged to your customer account.

You can create new recipients at any time. The number depends on your plan.

We scan all documents carefully. For sealed documents, we first scan the envelope and you decide whether it should be opened.

Destruction is free in all plans. Scans are included depending on the plan or billed per unit.

You can pay all service fees and subscription costs from your credit balance. Shipping labels cannot be paid from the credit balance yet. For a forwarding order you therefore still need to go through checkout.

Unlimited mail intake, envelope scanning, 1 recipient. No base fee. Actions like Open & Scan, forwards, and package forwards are billed per unit.

With the Flex plan, you pay no base fee, only unit prices for actions. From Advanced onwards, there is a monthly fee with included services.

With the Flex plan, yes (€2.00 per scan). In higher plans, scans are included; beyond that, lower unit prices apply.

Unit prices for mail bulk forward or package forward apply, plus postage.

Letters are stored free for 90 days. Packages for at least 7 days, longer depending on the plan. After that, automatic destruction (letters) or return to sender (packages).

Yes, destruction is included free of charge in all plans.

No. No setup fees, no minimum term. A mail forwarding order with Deutsche Post must be set up by you yourself.

Yes, upgrade anytime. Downgrade at the next billing month. No penalties.